Cancellation & Termination Policy

1. Initial Agreement

All NEXO TECH systems are provided under a minimum 12-month service agreement. This minimum term reflects the significant time invested in consultation, planning, system design, implementation, onboarding, hosting, maintenance and ongoing support.

2. Build Fee

The initial build and implementation fee is non-refundable once work has commenced. This fee covers activities including, but not limited to:

• Discovery sessions
• Labour
• Business process analysis
• System planning
• Configuration and development
• Design and testing
• Initial implementation

If a client chooses not to proceed after development has commenced, no refund will be provided for work already completed.

3. Monthly Service Fee

Monthly service fees are billed in advance and provide continued access to the client's live NEXO TECH-managed business system. Monthly fees include:

• Secure hosting
• Platform access
• Maintenance
• Security updates
• Backups
• Standard support
• Agreed software functionality

Monthly fees are non-refundable once paid.

4. Cancellation During the Initial Term

If a client wishes to terminate their agreement before the end of the initial 12-month term, they remain responsible for the remaining monthly payments due under the agreement unless otherwise agreed by NEXO TECH in writing. NEXO TECH may, at its sole discretion, agree to an alternative settlement arrangement.

5. Cancellation After the Initial Term

Following completion of the initial 12-month term, clients may cancel their agreement by providing 30 days' written notice. Access to the NEXO TECH-managed system will remain active until the end of the paid notice period.

6. Client Data

Upon termination, clients retain ownership of:

• Their business data
• Customer records
• Website content supplied by the client
• Images supplied by the client
• Branding and logos
• Their domain name

Clients may request an export of eligible business data within 30 days of termination. Data exports will be provided in a commercially reasonable format where technically possible.

7. Intellectual Property

The following remain the exclusive property of NEXO TECH:

• Source code
• Development environment
• AI development workspace
• System architecture
• Platform framework
• Templates and reusable modules
• Automations and internal workflows
• AI prompts
• Technical documentation
• Proprietary processes

Cancellation does not transfer ownership of these assets to the client.

8. Domain Ownership

Clients are encouraged to register and retain ownership of their own domain name. Upon cancellation, the client may direct their domain to another provider at any time. NEXO TECH is not responsible for rebuilding or transferring its proprietary platform to another provider.

9. Transition Assistance

Should a client require assistance migrating to another provider, NEXO Tech is happy to assist where reasonably possible. Migration services are charged at NEXO TECH's current hourly rate and are subject to availability.

10. Suspension for Non-Payment

If an account becomes overdue, NEXO TECH reserves the right to suspend access to the platform, suspend support services, suspend hosting and pause development work. If payment remains outstanding after reasonable notice has been provided, NEXO TECH may terminate the agreement. Outstanding fees remain payable.

11. Immediate Termination

NEXO TECH may terminate or suspend services immediately where a client:

• Uses the platform unlawfully
• Attempts to gain unauthorised access to NEXO TECH's systems
• Attempts to copy, reverse engineer or reproduce proprietary software
• Fails to make payment after reasonable notice
• Abuses or threatens NEXO TECH staff
• Breaches the service agreement

12. Refund Policy

Unless required by law, NEXO TECH does not provide refunds for:

• Build fees
• Monthly licence fees already paid
• Hosting fees
• Development work completed
• Consultation services already provided
• Discovery sessions
• Configuration work

Founding Client Programme

Clients accepted into the Founding Client Programme receive heavily discounted implementation and monthly pricing in exchange for:

• Providing feedback
• Participating in platform refinement
• Allowing NEXO TECH to use the project as a case study (with approval)
• Providing a testimonial where appropriate
• Committing to a minimum 12-month agreement

Founding pricing is not transferable and remains fixed for 24 months, provided the client remains on their original service level and their account remains in good standing.